Refund Policy
At OG Collectibles, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help with a smooth and straightforward refund process.
Eligibility for Refunds
We accept refund requests under the following conditions:
- Damaged or Defective Products: If the item you received is damaged or defective, you may request a refund or replacement within 14 days of receiving your order.
- Incorrect Items: If you receive the wrong product, we’ll gladly issue a refund or send the correct item at no extra cost.
- Change of Mind: For unused and unopened items, you may request a refund within 30 days of purchase.
How to Request a Refund
- Contact Us: Send an email to support@ogcollectibles.com with your order number and a brief explanation of the issue.
- Proof of Purchase: Attach a copy of your order confirmation or receipt to the email.
- Photos (if applicable): If the item is damaged or defective, please include photos showing the condition of the product.
Refund Process
- Once we receive your request, our team will review it and get back to you within 2 business days.
- If approved, refunds will be processed within 5-7 business days to your original payment method.
- For returns due to change of mind, the cost of return shipping is the customer’s responsibility.
Non-Refundable Items
- Gift cards
- Items marked as "Final Sale"
- Products damaged due to misuse or neglect
Need Assistance?
If you have any questions about our refund policy or need help with your return, don’t hesitate to contact our friendly customer support team at info@ogcollectibles.com.